Terms and Conditions

Refunds and Exchange Exclusions:

Unfortunately we cannot accept any of the following items for return unless they have been received in an unsatisfactory condition by you.

  • Any Sale or Online Outlet items
  • Any packaged item that has been opened
  • Any item of clothing or footwear that has been worn
  • Any item of clothing that has had its tags removed
  • Customer orders for product outside our standard range
  • Pillows
  • Any Gift Card or Voucher

For all returns, please:

  • Complete the return within 30 days of purchase
  • Ensure that the item is in its original, unused condition
  • Provide ‘proof of purchase’ which may be an order receipt, an in store sales receipt or a gift exchange card to help us process your return faster.
  • All prices on the website are in New Zealand Dollars (NZD) and inclusive of GST (Goods and Services Tax) of 15%.

Terms and Conditions:

  • We try to ensure the accuracy of all information on, however we reserve the right at any time to correct any errors, inaccuracies or omissions and to change or update information without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing (including promotional deals, discount coupons) or availability information.
  • Products with the button marked ‘Check Availability Instore’ are not available for online purchase. Please contact Swoon Store for further information: [email protected]
  • All orders are subject to availability. Whilst we endeavour to keep our stock levels accurate, if an item is purchased that is not available at time of dispatch we will contact the customer to discuss alternative options.
  • Items in your shopping basket are not on hold and may be purchased by other customers.

Click and Collect:

  • Click & Collect is a free service.
  • All product on the website qualifies for Click & Collect unless marked ‘check availability instore’ or orders requiring delivery more than one week in advance.
  • If an item is found to be out of stock you will be contacted within 3 business days with alternative products or refunded.
  • Your Click & Collect order will be held for a maximum of a week. After this the purchaser will be contacted to arrange courier delivery or cancellation. If not reachable, the goods will be returned to stock, your order canceled and your payment refunded.
  • You will be asked for a copy of the ‘ready to collect’ email (either printed or on a mobile device) to collect your order.
  • Your order can be collected on your behalf. The recipient would need to provide a copy of the ‘ready to collect’ email (either printed or on a mobile device) to collect your order.